The Crystal Shop – Return & Refund Policy

At The Crystal Shop, we value your trust and strive to deliver the best products and services. Please take a moment to read our return and refund policy carefully before making a purchase.

Return & Exchange Eligibility

• Our return and refund policy is valid for 3 days from the date of delivery.
• After 3 days, we will not be able to offer a refund, exchange, or replacement.
• To qualify for a return, the product must be:
  • Unused and in the same condition as received.
  • Returned in its original packaging.
  • Supported with a mandatory unboxing video, which helps us assess any damage, missing items, or eligibility for refund/replacement.

Non-Returnable & Non-Refundable Items

The following items cannot be returned, cancelled, or refunded under any circumstances:

• Sale & special discounted items.
• Essential oils, oil blends, mists, and personal care products (creams, oils, etc.).
• Subscription boxes, mystery boxes, and pre-order items.

?? Sale items are strictly non-cancellable, non-returnable, and non-refundable.

Proof of Purchase

To process any return, a valid receipt or proof of purchase is required.

Refund Policy

• Prepaid Orders:
  • Order cancelled before shipping ? 2% cancellation fee (of order value).
  • Order cancelled after shipping ? 2% cancellation fee + ?150 shipping charge.
• Cash on Delivery (COD) Orders:
  • Failure to accept delivery will result in a ban from future purchases on our website.
• Frequent cancellations or returns may also lead to restrictions or account bans. We encourage customers to read product descriptions and policies carefully before placing an order.

Refund Timeline

• Once your return is received and inspected, you will receive an email confirmation regarding approval or rejection.
• If approved, refunds will be processed within 7 working days to your original mode of payment.

Delayed or Missing Refunds

If your refund does not reflect within the expected time:

1. Recheck your bank/credit card account.
2. Contact your card provider and bank.
3. If the issue persists, email us at thecrystalshop369@gmail.com

Exchange Policy

• Exchanges are only applicable for items that are defective or damaged.
• For exchanges, please email thecrystalshop369@gmail.com with details.
• Ship the item to:
  No 408 4th Floor Elegant Pride Apartment Telecom Layout Jakkur Bengaluru -560064

Shipping for Returns

• Customers are responsible for shipping costs when returning items. Shipping charges are non-refundable.
• If we arrange return pickup, the return shipping cost will be deducted from your refund.
• Delivery time for exchanged items may vary based on location.

? At The Crystal Shop, your satisfaction matters to us. We appreciate your understanding of these policies, which help us maintain fairness and quality service for all our customers.